5starRocket – Taking online review management to a new level

5starRocket is the most versatile and powerful online review management platform on the market. We offer a plethora of online review management features to help take your online reputation to a whole new level. 5starRocket’s online review management tools are fully customizable and are able to meet your business’s online reputation goals. So whether you are focused on Yelp reviews, Facebook, Google, or any other review platform, we’ve got the tools you need. Get ahead of customer complaints BEFORE they are posted online. Try us for 30 days risk free.

 

Why 5starRocket? / Key Features

  • Review monitoring
    • We sync with business online review platforms, like Google and Facebook, to alert you immediately of new reviews.
  • Automatic reminders
    • Send email reminders to customers that didn’t reply to your initial survey or ask them to share their feedback.
  • Multi-location support
    • Add multiple business locations so you can ask for feedback on each location, great for comparing your business locations!
  • Import & export contacts
    • From individual user upload to bulk CSV upload, and you can export all your customers in seconds too.
  • Mobile optimized
    • Everything we do is optimized for mobile. From our client back-end to our feedback pages and email templates.
  • Single or bulk email upload
    • Manually add one client email at a time or upload your client spreadsheet (CSV). This allows you to collect emails on site in real time with your staff when appropriate, or upload a file where you collect emails of clients.
  • Feedback throttling
    • Avoid “over surveying” clients by setting a period of time where they won’t receive any feedback requests. Even if they never choose to post a review to a public platform, the feedback you get on your business has exceptional value.
  • Review platforms
    • We encourage you to upload your public pages for Google, Facebook, Yelp and more. When your customers review your business, they are provided the review platform that is most congruent with their online behavior.
  • Automatic reminders
    • Email follow-ups are proven to increase response rates, so you have options to send email reminders to customers that didn’t reply to your initial request, or ask customers that sent positive feedback to share it on social media.
  • Auto-filled forms
    • Customers arriving on your landing pages from email surveys will have their form pre-filled with name and email. Thus, only needing to write a review. We make getting feedback easy, fast and efficient for businesses and their clients.
  • Thank You page
    • You have total control over the message that your clients receive after they provide reviews. We realize there is no one size fits all model, thus you have flexibility and control over your message and appearance.

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